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WHAT IS A SERVICE ENTERPRISE?

A Service Enterprise is an organization that strategically leverages volunteers to achieve operational efficiency and greater social impact. Service Enterprises are among the top 11 percent of nonprofits in the country in volunteer management and organizational performance. Research conducted by TCC Group and Deloitte shows that nonprofits operating as a Service Enterprise are as effective as peers but at almost half the median budget, and they are significantly more adaptable, sustainable and scalable. Become a leader in capacity building and engagement by becoming a certified Service Enterprise or Service Enterprise Hub. HandsOn Greater Richmond is proud to offer Service Enterprise training as the Hub for Central Virginia.

The Service Enterprise Initiative - Virtual Tour

SERVICE ENTERPRISE BENEFITS & RESOURCES

Organizations certified as Service Enterprises have access to:

 

A COMPREHENSIVE DIAGNOSTIC
Organizations have access to the Service Enterprise Diagnostic, a thorough, research-based assessment of their existing volunteer engagement practices that informs their training and provides tailored recommendations for improvement.

VOLUNTEER ENGAGEMENT TRAINING
Organizations receive up to 16 hours of training focused on change management and volunteer engagement to help them transform and 
reimagine how they currently engage volunteers.

COACHING
Organizations receive up to 10 hours of coaching to help them translate knowledge from the training into action for their organization.

CERTIFICATION
Organizations receive a designation signifying a commitment to leveraging the time and talent of volunteers to meet the organization’s social mission.

A NETWORK OF PEERS
Organizations that join the Service Enterprise program will be able to network with each other, share best practices and provide peer-to-peer support.

RESEARCH AND RESOURCES
Organizations gain access to proprietary content and research, including a robust resource library with trends and reports about how best to engage and manage volunteers.

To achieve this national certification, each of these local nonprofits completed an extensive assessment, over 20 hours of training and consulting, and months of internal planning and change to better integrate volunteers in their day to day operations.

Congratulations to the following local nonprofit organizations that have completed all requirements and are now certified by Points of Light as a Service Enterprise:

  • CARITAS
  • Children's Museum
  • Communities in Schools of Richmond, Inc.
  • Elk Hill
  • FeedMore
  • Friends Association for Children
  • Goochland Cares
  • Higher Achievement
  • Make-A-Wish Foundation Virginia
  • OAR of Richmond
  • Partnership for the Future
  • Peter Paul Development Center
  • Shalom Farms
  • Tricycle
  • YMCA of Greater Richmond

 

ABOUT THE PROGRAM

POINTS OF LIGHT’S SERVICE ENTERPRISE PROGRAM STRENGTHENS NONPROFIT CAPACITY THROUGH THE FUNDAMENTAL AND STRATEGIC USE OF VOLUNTEERS AND THEIR SKILLS TO ADDRESS COMMUNITY NEEDS. INTERESTED? EMAIL PARTNERS@HANDSONRVA.ORG.